This Privacy Policy applies to all users of the Excite Business platform, including businesses, distributors, agents, and retailers who register, sign in, or otherwise interact with our services. By using Excite Business, you agree to the collection and use of information in accordance with this policy.

We collect the following categories of information:

• Account information: name, business name, email address, phone number, password, and role (business, distributor, super-agent, sub-agent, or retailer).
• Business and financial data: registration details, wallet balances, transaction history, orders, inventory records, and bookkeeping data entered on the platform.
• Usage data: log data, device and browser information, IP address, and interactions with our dashboard and features.
• Communications: messages, support requests, and newsletter subscriptions.

We use the information we collect to:

• Create and manage your account and verify your identity.
• Provide core platform features such as order management, inventory tracking, distribution, wallets, and sales performance reporting.
• Process transactions and maintain accurate financial records.
• Communicate with you about updates, security alerts, and support.
• Improve, secure, and troubleshoot our platform.
• Comply with legal and regulatory obligations.

We do not sell your personal information. We may share information with:

• Other parties within your distribution chain (for example, a distributor viewing orders placed by a linked retailer) as necessary to operate the platform.
• Service providers who help us operate the platform, such as hosting, payment processing, and analytics providers, under confidentiality obligations.
• Regulators or authorities where required by law or to protect our rights and the safety of our users.
• A successor entity in connection with a merger, acquisition, or sale of assets.

We retain your information for as long as your account is active or as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. We may retain anonymized or aggregated data indefinitely.

We implement technical and organizational safeguards designed to protect your information from unauthorized access, alteration, disclosure, or destruction, including encryption in transit, access controls, and regular security reviews. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on your location, you may have the right to:

• Access, correct, or update your personal information.
• Request deletion of your account and associated data.
• Object to or restrict certain processing of your data.
• Withdraw consent to marketing communications at any time.

To exercise any of these rights, contact us using the details in the Contact Us section below.

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how our platform is used. You can control cookies through your browser settings, though disabling them may affect certain features.

Excite Business is intended for business use and is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

Your information may be processed and stored in countries other than your own. Where we transfer information across borders, we take steps to ensure it receives an adequate level of protection consistent with this policy.

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the “Last updated” date above. Continued use of the platform after changes take effect constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy or how we handle your data, contact us at support@exciteafrica.com.

You can also review our Terms and Conditions.